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The travel company CEO will step into the role at a time of immense turmoil for the ride-hailing giant, to fill a leadership vacuum after co- founder Travis Kalanick resigned under pressure in June.

Passengers can hail the popular three-wheeled vehicles using an Uber app. Fares are set by the state.

The transport authority said Uber's approach and conduct "demonstrate a lack of corporate responsibility in relation to a number of issues that have public safety and security implications."

"Respect is a two-way street, and so is accountability," a company official announced. Riders will get advice on how to improve their ratings before being deactivated, including being polite.

Uber's China arm merged with its rival Didi Chuxing this week, creating a $35 billion ride-hailing colossus. The merger ends an era of brutal competition, and may help boost China's flagging economy.

Users say the driver-passenger relationship is different: Lyft is "your friend with a car"; Uber is "everyone's private driver." Still, competition is so great that Uber wooed rival drivers covertly.

The taxi and hotel industries are pressuring Spain to crack down on popular "share economy" apps and websites. Airbnb was recently fined $40,000 for failing to list rentals with a local tourism board.

A suburban Denver woman paid $106 for a 20-mile Uber ride to an Elton John concert. But when she had to get back, she discovered Uber wanted $443.

NPR speaks with Sydney Freedberg, chief reporter at ICIJ, about the key takeaways from her investigation into the chaotic, aggressive tactics used by Uber as it made a bid for global domination.

The ride-hailing company is seeing signs of recovery as cities, states and countries lift lockdown restrictions, but the pandemic has taken a steep toll.