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A Malaysia Airlines flight crashed in eastern Ukraine, possibly shot down by a missile. And in Gaza, Israel has launched a ground offensive against Hamas forces.

Audie Cornish talks with reporter Noah Sneider, who's at the crash site of the Malaysian airliner in eastern Ukraine's Donetsk region.

A Comcast service call making the rounds this week sounded really familiar to millions of Americans. But some companies have figured out how to make the universally unpleasant experience a lot better.

Gil Kerlikowske, head of Customs and Border Protection, tells NPR that he is reviewing scores of incidents. "We need to be better at admitting when we're wrong or where we've made a mistake," he says.

How do you make people conserve water? Officials in California are asking that question, as the state enacts unprecedented water-use restrictions during the severe drought.

Three dozen Palestinians and one Israeli solider have died since tanks rolled in late Thursday. It's the first time in five years that Israel has sent ground troops into a conflict.

A Malaysia Airlines Boeing 777 with 298 passengers and crew aboard crashed in eastern Ukraine, an area wracked by separatist insurgents. David Greene talks to Sabrina Tavernise of The New York Times.

David Greene talks to actor Kurt Russell about the Portland Mavericks, a 1970s independent baseball team created by Kurt's father Bing. Battered Bastards is a documentary about the team.

Not everyone can win the gold medal, and historian Sarah Lewis says that's a good thing. It's the near-wins and bare losses that truly motivate us to master our destinies.

Pateros, a town of about 650 residents in north central Washington, emptied out Thursday night as wildfires continued to grow. One resident described it as looking like "the caldron of hell."