Banking Continues During Coronavirus, But Stick to the Drive-Thru--or Take it Online
As efforts to slow the spread of the coronavirus continue to shut down businesses, banks remain open. But, most banks have all but closed down their lobbies, leaving drive thru windows as the way to do business. They’re also doing a lot more cleaning and disinfecting.
Len Amat is Senior Vice President for Centier Bank. He said their lobby is still open by appointment only and they're working to keep customers informed.
“We’re just trying to communicate as much as possible," Amat said. "We’re being proactive, reaching out to our customers to see what their challenges are and then sitting up specific plans on how to help them work through their challenges just based on their specific needs.”
Amat said they’re advising their business customers to limit using cash, which can be very dirty, and instead use cards or e-payments that employees don’t touch.
“We are truly trying to limit our use of actual cash and I think the market as a whole understands that and they’re doing the same thing.”
Amat said they’re encouraging people to stay home and bank online or by app. Their phones are open to customer questions on how those work.